At GT Omega, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes a return is necessary. Please review our return policy below to ensure a smooth and hassle-free experience.
14-Day Return Window
You have 14 days from the date of arrival to initiate a return for eligible items. Returns requested after this period will not be accepted. Once you have notified us of your intention to return your item, you have 14 days to send it back to us.
Condition of Returned Items
Returned items must be in the same condition as they were when shipped from our facility. Please ensure that the product is unused and in its original packaging. Any items not meeting these criteria may be subject to a restocking fee or may not be eligible for a refund.
Customers are responsible for covering all costs associated with the return shipment, including shipping fees, taxes, and any applicable customs charges. We highly recommend using a tracked shipping service and obtaining a shipping receipt for your records. GT Omega will not be liable for any items lost or damaged during return shipping.
How to Initiate a Return
Please provide your order number, details of the product you wish to return, and your completed return form. Our customer support team will provide a suitable return address and will send you back a completed version of the return form which you must include inside your return packaging before shipping.
Failure to do this may considerably slow down the refund process.
Once we receive the returned item(s) and verify that they meet our return policy criteria, we will process your refund. Please note that it may take some time for the refund to be reflected in your account, depending on your payment method and bank. We aim to have all refunds processed and cleared within 14 days of receiving the return.
Some items may not be eligible for return, such as refurbished or clearance stock. Please contact our customer service team for clarification before returning if you have any concerns.
If you have any further questions or need assistance regarding returns, feel free to contact our customer service team using our contact form on. We're here to help!
GT Omega reserves the right to update or modify this return policy at any time without prior notice.